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Consumers Choices: Research Before PurchaseIt's
always about choice. Usually its best to check into the background
of who you plan on dealing with and one great resource for doing this
research is the
Better
Business Bureau.The
BBB's vast database lets the consumer look into a business and even
a charity, by name or by address. A nice feature is that businesses
are searchable by their accreditation that meet their standards however
which does not imply endorsement. Although it does includes
a committment
toward complaint
resolution. Another way to research customer satisfaction is the Google the company. For example: "ABC Company Complaints". Always keep in mind of the nature of the the destination source of where any complaint(s) happend to be popsted however, and whether an opportunity might be made for the company to respond/rectify the situation. Unfortunately, it's normally easier to come across negative marks of dissatisfaction rather than customer praise. Please let us know if you know of customer service worthy of praise. Seeking Satisfaction: After PurchaseThere are three main paths to satisfaction, and these generally occur after some effort has been made between the consumer and the business to resolve the issue at hand. These are:
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